A note from Concord Food Co-op: As a new online store, we know there are still glitches to work through. We appreciate your patience during this launch period. If you notice anything strange while shopping, please email email@example.com Thank you.
What is the Co-op eShop?
Welcome to Concord Food Co-op’s online ordering portal, powered by Rosie! With the Co-op eShop, you now have access to all of your favorite items from the convenience of your computer or mobile phone (via the Apple App Store or Google Play Store). Simply create an account, place your order, and visit the Concord store to receive your order!
How do I get started?
Once you click on the get started link below, you will be prompted to create an account with Rosie. It will only take a couple minutes to provide basic information about yourself. Our link below will bring you straight to the Concord Food Co-op store once you’re logged in, but you can also select our store in the drop down on the right side. With an account created, you can start searching for items and adding goods to your cart – it’s that simple!
Where do I get answers to questions I may have?
We have tried to anticipate all questions and to provide an answer. Some of the answers to the most common questions are below. In addition, at the bottom of this page is a link to frequently asked questions. If you still have a question that we have not answered, feel free to contact us via email or telephone.
How do I pay?
When you’ve finished shopping, visit your cart to complete your order. To place an order, you must purchase a minimum of $30 worth of goods. A $1.99 convenience fee is added to your order total.
- Select “checkout”.
- Select in store pickup and provide your phone number.
- Choose your pickup date & time from the list of available time slots.
- Review your order (did you forget the milk or cereal?).
- Enter your credit card payment information.
- Complete your order – and don’t forget to come pick it up!
Your credit card is checked when the order is placed, but will not be charged until the order has been picked and the exact total of your order is known.
How is my order selected?
Our professionally trained shopper hand-selects the highest quality, freshest goods for your order. You can use the “notes” section of the items in your cart to add special instructions for our shopper – that way he will know the specifics, such as how ripe you like your produce, or how thin you like your deli meat sliced.
How do I receive my order?
To receive your order, a confirmation code is required. A confirmation code is received via email after placing your order with Rosie and your card has been charged (your card is not charged until your order has been picked and marked ready). The confirmation code for your order can also be found while logged into Rosie under the “My Orders” option, or by calling Rosie support (see number below) if you are unable to find it.
When you arrive at the Co-op at your designated pick up time, you have two options to receive your order. You can call the store from your vehicle and provide your confirmation code over the phone and your groceries will be brought out to your car, or you may come in to the customer service to show them your confirmation code and receive your groceries. No ID, receipt, or credit card is necessary to pick up your order. All you need is your confirmation code!
Current available pick-up times are 11 am through 6 pm on weekdays only. More pick up times and days will be available as we move forward.
Search and Shop. You can use the categories to browse for items, or the search bar to look for a specific item – search for a particular brand, product name, or item type. Once you’ve found the item you are looking for, you can easily add it to your cart. If it’s an item you purchase regularly, you can also add it to your favorites list by clicking the favorites switch when you are looking at that item. Can’t find an item you are looking for? Use Rosie’s “Can’t find it?” feature to request the exact item you are looking for. You will need to provide a quantity, description, and approximate total cost. When we pick your order, if we can find what you are asking for, we will add it to your order!
Substitutions. Not all products are in stock all the time. The Co-op e-Store provides the opportunity for substitution preferences by allowing you to select “best substitute” or “no substitute” (Rosie defaults to the “best substitute” option). For complete instructions on substitutions, you can view our Frequently Asked Questions below.
Sales and Savings. Online shopping is convenient and easy, but what about all the great deals and discounts offered in store? Guess what – Buyers Picks, Healthy & Beauty Line Drives, and Co-op Deals sales are all valid online! If it an item is actively on sale in store then you will receive that sale price when shopping online as well. If you want to know what’s on sale while doing your online shopping, use the “sales” category when perusing our online store.
All About Rosie. Concord Food Co-op has contracted with Rosie to offer our customers online grocery shopping.”Rosie lets you shop online or from your mobile device from local grocery stores for delivery or in-store pickup. Rosie is the fastest, most convenient way to shop for groceries in your community! All of your favorite items are available for purchase through Rosie, from fresh produce to frozen items and cleaning supplies, with 100% guaranteed satisfaction. All retailers available through Rosie have specially trained Local Grocery Professionals who will hand-select only the freshest, highest quality products for Rosie customers. Rosie saves you time, energy, and stress by making grocery shopping from local retailers fast, easy, and convenient.”- RosieApp.com.
I Need Help!
If you are in need of assistance, we would be happy to help! Most questions can easily be answered by Co-op staff, but some problems may need to be addressed by Rosie. Use our guide below to determine who to contact when you questions have that need answers.
Call Concord Food Co-op at 603-225-6840 for questions about…
- Product pricing
- Finding a product/product availability
- Product descriptions
- Sales and discounts
Contact Rosie’s Help Desk at 1-855-ROSIENOW or email Rosie at firstname.lastname@example.org for questions about…
- Creating a Rosie account
- Browser issues or technical problems with their website
- Ordering malfunctions
- Payment issues
- Mobile App crashing